PROMOTIONS & OFFERS
Note: The offers and promotions displayed on our website are only valid for a limited period of time.
Subscribe to our Newsletter for updates on special offers, discounts and promotions.
By subscribing to our Newsletter you will receive regular updates about new products, special offers, discounts, vouchers, free gifts with purchases and other exciting promotions.
We differentiate between promotional/discount vouchers and gift certificate vouchers.
Gift certificate vouchers can be combined with any other promotional or discount vouchers that are displayed on our website or sent to you via our Newsletter.
Only one promotional/discount voucher can be redeemed per order.
Please note the validity, i.e. expiry date of a promotional/discount voucher.
Redeeming a Voucher
Vouchers can be redeemed by entering the code into the designated field provided at checkout before completing the order process.
Once the package is dispatched, we are unable to modify the price of an item.
Should you experience any problems redeeming the voucher, please contact our Customer Service Team at email@example.com
Gift Certificates / Vouchers
Gift certificates (vouchers) can be redeemed at checkout by entering the code into the designated field. The voucher value is then automatically deducted from the grand total. If the voucher value does not cover the cost of an order, the outstanding sum can be settled using a different payment method. Alternately, if the voucher value exceeds that of the order grand total, the residual amount will remain on the voucher and can be redeemed at your next order.
Voucher Terms & Conditions
The following applies to all vouchers purchased in store:
A voucher bought at our online store expires 12 months from the time of issue ( e.g. Voucher issued on 24.09.2020 expires on 24.09.2021).
A voucher is invalid once the expiry date has been reached.
If the voucher value does not cover the cost of an order, the outstanding sum can be settled using a different payment method.
If the voucher value exceeds that of the order grand total, the residual amount will remain on the voucher and can be redeemed at your next order.
Several vouchers purchased in store can be applied to a single order and can also be combined with a discount/promotional voucher.
Our General Terms & Conditions apply when redeeming a gift certificate (voucher).
A gift certificate (voucher) can be cancelled only if it has not been redeemed yet.
Gift certificates (vouchers) cannot be used to purchase other gift certificates (vouchers).
Liability & Risk of Loss
We are not liable for an incorrect or incomplete email addresses entered into our system by the customer. This also applies to a gift certificate (voucher) being stolen, lost, misused or delay in the delivery of gift certificates (vouchers), i.e. due to technical difficulties.
Fraud. We are entitled to block a gift certificate (voucher) when purchased or redeemed in cases of fraud, attempt at deception or other suspected illegal activities. The affected gift certificates (vouchers) will not be unblocked or refunded.
Do you require further assistance?
Simply send an email to firstname.lastname@example.org We would be happy to assist.
The Voucher Code Cannot Be Redeemed. What Can I Do?
If your voucher code is not working, please contact our Customer Service .
Free Gifts with Purchase
Free gifts with purchase items are displayed in the shopping basket automatically as soon as the minimum order amount has been reached. If this is not the case, the promotion is either no longer valid or the minimum order amount has not been reached. These promotions are only valid while stocks last. The free gifts with purchase items will not be displayed once the promotion is no longer valid.
Therefore, it is advised to place an order as soon as the promotion is activated.
It is important to note that adding items to your shopping basket at checkout does not automatically ensure that the free gift will be added, because, at this stage, the order has not been successfully placed yet.
If you have any questions please contact us by email: email@example.com